Praise for changing the conversation if your strategy for winning an argument is to yell louder than the other guy dana caspersens changing the conversation is an innovative look at conflict resolution that will be an eye openertake a deep breath and learn to listen carefully resist the urge to attack and find ways to move forward. Her book changing the conversation the 17 principles of conflict resolution offering fundamental principles for developing a flexible productive approach for navigating conflict dana has worked with thousands of people worldwide as an educator coach speaker and designer of large scale interactive public dialogues. Get this from a library changing the conversation the 17 principles of conflict resolution dana caspersen this manual teaches seventeen fundamentals for turning any conflict into an opportunity for growth beautifully packaged in a graphic two color format changing the conversation is written by . While caspersens book is geared more towards personal conflict resolution and diverting arguments the principles espoused in changing the conversation can be adapted by anyone interested in preventing rather than recovering from the effects of conflicts. Changing the conversation the 17 principles of conflict resolution management take charge of your team communication leadership coaching and conflict resolution team management conflict management team building team motivation employee e conversation a comprehensive tool for mastering small talk building trust and forging
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